We are delighted to announce that Bettersafe was awarded the Feefo Gold Trusted Service Award last past year. The Feefo service awards are based on customer reviews. We would like to take this opportunity to say a big thank to all our customers for helping us to achieve this magnificent award.

Some days ago, we received an awesome email from our review partners, Feefo with really exciting news: Bettersafe has been awarded the Fefoo Gold Trusted Service for 2018.

Created by Feefo, the Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. Bettersafe met the criteria for collecting reviews from customers in the past year and achieved a Feefo service rating of scores over 4.5 of 5.0.

How long have Bettersafe been using Feefo?

Feefo Gold Trusted once again… This is the second consecutive year that Bettersafe has been awarded the accolade. We started using Feefo in 2016 and since then, we are having wonderful reviews for our customer where their reviews were rated ‘good’ or ‘excellent’.

Bradley Brandon-Cross, Bettersafe Product Ltd Director said: “Well done! We have won another Feefo customer service Gold Award for the past year. Congratulations to everyone for another stellar performance. This is a key performance metric and evidences our excellent service levels. To everyone who deals with customers on a day to day basis, please accept my thanks and congratulations”.

What is Feefo?

As Bradley said, we are really proud of this recognition, but for those of you that maybe don’t know what Feefo is, let us explain you.

Feefo is a ratings and reviews, and customer third-party analytics platform. Feefo provides totally impartial, authentic and honest feedback as any business has control over the reviews: you can use it to make sure that all feedback is 100% genuine. We believe this is the best way to combat the increasing issue of fake reviews.

Find out more visiting Feefo’s website dedicated to the Trusted Service Award.